Wednesday, August 12, 2009

What a hot time in the town tonight.

I have been settling in from my vacation and getting all rested up as well as easing myself back into the work world when something I never expected to happen... I went over my limit. I knew it could happen but I am believe or not being anal about how much I have, when it goes out etc, etc, etc. This time I just goofed and it happened. Luckily for me I have enough in checking to rectify the matter. The only thing is this was a one time deal and I'd rather not pay a fee if I have to.
So I get on the phone with my Credit Card company and explain my situation and ask specifically like they say on the blogs for a one time waive of the over limit fee. I was calm, I was cool, I was polite, I was denied. I was also shocked. They refused to even consider it. The Customer Service Rep told me due to economic times they were no longer doing these over to the phone and I would have to write a letter to the VP by the name of Kelly Hennick. I was flabbergasted. I mean it's one thing to say no after checking, they just flat out refused. I asked to speak to a supervisor figuring I just needed to escalate the matter. And I was promptly declined that request. I was not allowed to speak to a supervisor.
Now I'm getting peeved. I mean to be flat out told I wasn't allowed to talk to her boss is like me telling my customers they're not allowed to talk to my manager because I don't like them. I was getting annoyed. She kept repeating that address over and over again.
Finally, I told her since I had the name of the VP she wanted me to send the letter too. I'd just goggle the name and call his office. Her response? "Good luck. I'm sure it's unlisted."
Now I'm mad. After all this to be denied satisfaction? HA! I quickly went into private detective mode and used google for it's wonderful purpose. I quickly found the gentlemen in linked in and other blogging sites complaining about my credit card. All of them complaining that they couldn't get a phone number, but I was undeterred. I finally found it. On a scanned business card and punched in the numbers. One ring. Two Ring. Three rings. "Hello Kelly Hanick's office.." the voice on the line replied.
Yesssssssssssssssssssssssssssssssss
Finally my hopes had been answered I quickly relayed my plight to the secretary (little known fact 90% of the time Executive Secretaries are the people to talk to fix the messes.) within minutes I had been put in touch with the executive call center and promptly had my problem resolved in a quick easy efficient manor. So never give up!

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